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48 КомментариевI'm really dissapointed with Vivoactive It's now my second watch and after 3 months again not pairing with my androit I give up now!!
I finally got in touch with garmin sup port and a nice lady walked me thru the problem. To complicated to remember but assume they'll do it again if I have another problem. Still would not r recommend vivio for golf.
After hours of struggling with the IPhone 6S and Vioactive:
Vioactive "set back"/Dutch: "terugzetten" in "set up"/Dutch: "Instellingen"
Vioactive will reset itself
There after: search with the Garmin Connect App Your Vioactive. Problem is solved, I hope!
Dont fear folks - i am on my third replacement but i think we all need to realise this is emergent technology. It suck returning them but at least the process is well organised and you get a nice shiny new face.
Anyhow to answer the question about the bluetooth being off - clearly it needs to be on. So as a fail safe switch your phone off, then back on and check bluetooth is on an d the connect app is open. Press the button on the watch and swipe twice across the watchunitl you see a bluetooth logo, a turnaround logo and a telephone logo. Press the face agaist Bluetooth and swipe through the option to 'pair smartphone' . Press the face again and you should be in business
Hope that helps
Well I have already onto 2nd vivoHR after 1st one wouldn't sync and now this one having same problem. I have tried everything but just keeps coming unable to communicate. Anyway back to exchange again today, needless to say I am not really impressed with them and think I will just exchange for another brand.
First check that both devices being paired have their bluetooth systems activated; make sure the GarminConnect app is allowed to access the bluetooth capabilities of the phone. (Check the bluetooth tab in the settings app of your smartphone) Once you’ve completed these steps and are still unable to pair the devices, check out the phone pairing subsection of our troubleshooting page here: Garmin Vivoactive Troubleshooting
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Not very helpful - the troubleshooting link does NOT tell you what to do if the pairing fails. It tells you how to check the firmware version, but not how to do anything about it. FAQ fail.
I managed to finally solve this by FIRST pairing using my Android (Garmin Galaxy) Bluetooth settings. Following this, I went back into Garmin Connect App on my phone and then paired it within this as well. It is now working.
I had sync failing on iOS and Garmin Edge. I uninstalled and reinstalled Garmin Connect (without unpairing the Edge) and it worked.
After a software update, I had to re-pair my devices. I began having issues again a few days later so I made it so my phone Bluetooth was viable to other devices, and that worked!
The cell app is not working at all. it just sits on the syncing now screen and has been for over 30 minutes. my watch on a full charge will die before this thing even syncs if it does.
Наиболее полезный ответHi ! I had the same problem and this fixed it!
Go to your Garmin connect app
Click on the icon on the upper left!
Go to the absolute bottom of the page! The you can enable the connector help ( is it recommended that you disable then enable you Bluetooth on you phone before enabling the connector help!) ( I Don't know If the name is connector help but in French it's "aide de connection à l'appareil. )
I hope I helped some of you guys!
If you have problem pairing your device, do as Erica Milford! My solution is for connection issues only ( I think)
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I applied your suggestion but it didn't helped me solve the problem.
Each time I want to connect my vivoactive to the phone, I have to delete the connected device and pair/connect it again as a new device.
This worked! Thank you.
This worked for me. On Android it's Device Connection Aid. Thank you.
Thank you so much for sharing this! I suddenly started having a problem synchronizing after a cross-country flight. my Garmin wouldn't connect or synch any longer and was set to the wrong timezone. I repeatedly tried to re-pair my Vivosmart HR and it would always fail, even after trying to delete and re-add, phone and watch restarts and everything else I could think of. This solved my problem.
Also, after re-pairing my phone and getting synch to work I was able to disable the setting and synching continued to work. I didn't have to leave it enabled, which is good because it does add some annoying Bluetooth connected/disconnected alerts to the watch.
My Garmin Vivoactive pairs bluetooth with my Samsung Galaxy S5, but I can't get the mobile app to launch login screen. Then when I try to search for mobile app from my vivoactive, it keeps saying it's searching and can't find app.
OK heres the answer - its not intuitive at alkl and drove me crazy!!
There is a pairing option on the watch - if you dont activate it and use the other links etc on the app and even the phone without bringing up pairing IT WONT PAIR. It must pair to sync so focus on that!
Go on the wrist watch HR, press the button, slide to Bluetooth, switch it on and THEN look for pairing and activate it on the phone
Seriously this will sort it - whoever wrote the program for this needs shooting - its not intuitive at all
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This is the way to do it. Thanks for sharing :)
Worked for me thanks
"Slide to bluetooth"? What does that even mean. My VivoactiveHR doesnt even let me slide to settings. it just lets me scroll through widgets.
BT shows that it's connected but in the setup stage of the cell phone app for android it won't move passed the syncing now portion.
Setup won't complete.
Didn't work. Phone shows HR as an available device. When I go to BT on watch to pair it tries and then times out. Selecting the HR on my phone comes up with the message that it can't communicate with the HR. I also noticed the GPS now doesn't work. Think I have a dud after 3 month.
Same problem. I have a Galaxy S5 mini and after 2 months of flawless performance I lost the Bluetooth connection.
- I uninstalled the app, powered down the phone, switched it on again, re-installed the app (historic data still there).
- Next I went into the Bluetooth settings on my phone. I unticked the "only visible to paired devices" box and hit SCAN - it found the Vivoactive HR device and asked for a PIN number.
- I then went into the Bluetooth settings on the watch (as described above) and selected "Pair mobile device" - a 6 digit PIN number appeared on the screen which I typed into the phone and miraculously the phone now recognises the watch.
- I manually synced the watch and was prompted to allow alerts from Garmin device. All data now up to date.
Thanks everyone - the above all helped to get me to a solution.
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ps - I used a LOT of calories with frustration trying to find this solution!
Thank you! Thank you! Thank you! I've spent hours trying to get my Vivo Active to connect. I followed your instructions uninstalling and reinstalling then signed in with my email and password. It remembered me and so I didn't need to go through the PIN numbers thing. Just invited me to pair. Still following your directions and told my Garmin to PAIR with my phone and now I'm connected. I still have all my old data but nothing came up for the 2 days I've been disconnected. Great work. Thanks for sharing.
If I have to go through that process every time I charge the battery in my Vivosmart HR, I'm going to switch to something more reliable. It's ridiculous that Connect works perfectly one day and fails the next. over and over and over again. Oh, and that historical data?? Yeah. Gone. Every time.
When you have issues with the bluetooth connection, here are the steps that should be followed.
I always start by going to the app and tapping on the menu icon in the top left which looks like three lines. (iOS has a "more" button bottom right).
Scroll down and tap the "Garmin Devices" option.
If the bluetooth is turned off on the phone this page would prompt you to turn it on. It would show you for instance weather the vivoactive was "connected", "not connected", or "no devices paired". It obviously needs to be connected.
If it is not connected that means the phone still remembers the pairing but is not communicating with the watch.
If the above fails it would then be necessary to unpair and repair the connection.
Things to bear in mind:
Android 6 and above require the location permission to be turned on for the app to have access to the bluetooth radio. This includes the global location settings and the app location setting.
If you experiance frequent disconnects or the watch fails to reconnect with the phone after you walk away and come back try "update connection" this is a new option that was introduce for Android only with the app version 3.11. If you go to the Garmin Devices page and hold your finger down on the watch in question while it is in the "connected" state. It will pop up with a list of options. As previously mentioned this is where you can remove the watch but you can also "update connection". This will pair the watch to the phones bluetooth settings menu while it is still paired to the app. Sometimes it is necessary to reboot the phone after doing this so the watch will connect back up to the app.
For iOS users, if you experience issues after an iOS update try clearing the cache first.
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